WebService Desk; BMS Service Desk Working with Service Desk Module Introduction . The Service Desk module is the central place to manage all the support tickets between you and your clients. The Service Desk Dashboard provides real-time information on the progress and status of the tickets as they move through your company’s support process. WebSwitching to the New Service Desk. Navigate to My Profile > Preferences. Choose New View for the " Service Desk Experience " drop-down. This setting is applicable on the user profile level. To switch back to legacy choose Legacy view . The ticket listing in Service Desk > Tickets will now show the new New Service Desk.
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